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This error occurs if there is a communication timeout between your computer and our server. You will need to delete your temporary internet files. After, you will be required to restart your computer.

To delete your temporary internet files, choose your browser below:

Microsoft Internet Explorer 9 and 8

  1. Open Internet Explorer.
  2. Click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar.
  3. Click Internet Options and choose the General tab.
  4. Click the Delete... button under the "Browsing History" section.
  5. Make sure you uncheck "Preserve Favorites Website Data" at the top of this window.
  6. Make sure you check all options below "Preserve Favorites Website Data".
  7. Click the Delete button.
      - Deleting files could take awhile if you have a lot of files and history.
  8. Click OK to close window.

Microsoft Internet Explorer 7

  1. Open Internet Explorer.
  2. Click Tools in the upper toolbar or click on the Tools icon.
  3. Click Internet Options to open Internet Properties.
  4. Click the General tab
  5. Click Delete under "Browsing History".
  6. Click Delete Files under "Temporary Internet Files".
  7. Click Yes on the Delete Files dialog box.
  8. Click Close and then OK.

Mozilla Firefox 3.5-3.6

  1. Click Tools in the upper toolbar and select Clear Recent History.
  2. Select the Time Range to clear (drop-down menu).
      - Select Everything to clear all cache.
  3. Click Details to choose what history elements to clear.
      - e.g. cache and cookies
  4. Click the Clear Now button.
  5. Exit and re-launch the browser.

Safari 4.0 & Up

  1. Open Safari.
  2. Click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar.
  3. Select Reset Safari from the drop-down.
  4. Choose what history and other elements to clear.
  5. Click the Reset button.
  6. Exit and re-launch the browser.

Google Chrome

  1. Open Chrome
  2. Click the Wrench Icon (Tools menu)
  3. Select Options
  4. Select Under the Hood on the left, click Clear browsing data... in the "Privacy" section.
  5. Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site data).
    You can choose the period of time for which you want to clear cached information from the Clear data from this period drop-down menu. To clear your entire cache, select Everything.
  6. Click Clear browsing data.
  7. Close tab.
  8. Exit and re-launch the browser.