Because we are distributing non-tangible irrevocable goods, for courses designed to help you pass an exam, we maintain a no-refund policy. A refund can only be granted if less than 10% of the courses has been accessed and if our office has been contacted within 30 days from the date of purchase.
Pre-highlighted/tabbed materials WILL NOT be eligible for refunds.
Textbooks are returnable to our office within 30 days of purchase. All textbook orders are subject to a 5% restocking fee.
No Pass No Pay
In accordance with the Tennessee State Contractors Licensing Board, our No Pass No Pay guarantee DOES NOT apply to Tennessee pre-licensing/exam review courses.
For all other states and exam review courses, if you do not pass your exam on the SECOND attempt, we will refund your course fee. Textbooks, shipping, and tabs are non-refundable. To qualify for the NO PASS - NO PAY Guarantee, you are required to do the following.
- Receive a minimum of 90% on all practice quizzes.
- Submit your original results to our office within 10 days of the exam.
- Do not access the course after your exam (if you failed).
- Purchase and use our permanent tabs.
- Purchase and use ALL state approved references during your exam.
We are committed to your success. If you do not pass, you have the option of a free course extension.
Pre-Licensing and Continuing Education courses do not qualify for the No Pass, No Pay guarantee.
@ Home Prep, a Division of Stautzenberger College reserves the right to change instructors, discontinue courses, refuse enrollments or extensions, or adjust service fees and textbook prices listed as circumstances warrant.
Courses will be updated as new information is discovered and as textbooks change. If a textbook changes, the student is responsible to obtain the correct edition for their exam.
Returned Check Policy
There is a $30 service charge for any returned check no matter the reason. The administrative fee increases to $40 if the check is not redeemed within two weeks of notification. A returned check will automatically place a hold on your participation and legal action will be taken against the writer of the check. All legal fees associated with filing a claim against the check writer will be passed on to said check writer.
Continuation and Extensions
All of our courses come with 6 months of initial access. After your access has expired, we can give you a one-time free extension. This extension will be for a total of 1 year access to the course. For example, if you purchased the course on Dec 16th and attempt to begin the course in Sept of the following year, your access would have expired. At this point, we can extend your course to Dec 15th of the same year.
If the student needs additional time beyond this, the course will be 50% off for another 1 year. If a textbook changes, the student is responsible to obtain the correct edition for their exam.
Please contact us with any further questions.