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Tech Support

Tech Support

If you experience difficulty with our online training, please check below for easy solutions.

All of our courses come with 1 year of initial access. After you access has expired, we can give you a one-time free 30 day extension. We are unable to give any additional free extensions beyond this for any reason.

If you need additional time beyond this, the course will be 50% off for another 1 year. Please call us at 800-952-0910 to re-enroll.

Ipad, Iphone, and Ipod Touch Support - Our programs are currently based on Flash, which is not natively supported by these devices. However, there is a 3rd party PAID app that you can purchase through your App Store that acts as a new web browser and it supports Flash. The App is called Puffin. We have no affiliation with Puffin and no warranties are expressed or implied on our behalf.

Android Tablet and Phones - As long as you have Flash Player installed, our programs should work. Depending on your Android version, you should be able to download Flash Player from the Marketplace. If you are not able to download Flash, we would encourage you to download Puffin from your Play Store. We have no affiliation with Puffin and no warranties are expressed or implied on our behalf.

Blackberry Smart Phones - We have not tested our programs on Blackberrys'.

*We discourage using a smartphone, whether iPhone, Android or other, to take online.  The screen sizes are smaller and you might not be able to see or read the content.

If you receive this message, you will need to Contact Us .

so we can reset your account for you.

Please provide your Username, Password, and Phone Number. We cannot reset your account without this information.

This usually means that you are already logged in and you are trying to login again. This could be caused by simply "double clicking" the login button or clicking the back button during the login process, and trying to login again.

The easiest fix for this is to close out of your web browser and to come back to our website.

Providing Us Info

In some cases, we need more information regarding your computer. Please click the link below to look up certain items we might ask. You can fill out the information at the top (your name, your email, and our email address which is Then hit the “send details” button. We will email you with suggestions upon receipt of your email..

Contact Support

Office Hours (EST):

M - F: 8am - 8pm
Weekends: Email Only

Toll Free: 800-952-0910
Email Us